Terms of Service

Our Services

Tech-SLS provides professional technology support for individuals, families, seniors, and small businesses.

Our services may include, but are not limited to:

  • Computer troubleshooting and repair
  • Device setup and configuration
  • Wi-Fi and network troubleshooting
  • Virus and malware removal
  • Software installation and updates
  • Data backup assistance
  • Business IT support
  • Technology consulting
  • Membership services
  • On-site technical assistance

Service availability may vary depending on your location and scheduling.

2.  Appointments

Appointments may be scheduled online, by phone, or by email.

Customers are responsible for providing accurate contact information and details about their technology issue to help us prepare for the visit.

Appointment times are estimates and may occasionally be affected by traffic, weather, emergencies, or unforeseen circumstances.

If we experience delays, we will make every reasonable effort to keep you informed.

3.  On-Site Service

Our technicians provide service at your home or business location.

Customers agree to provide a safe working environment for our technicians during the appointment.

If unsafe conditions exist, Tech-SLS reserves the right to postpone or cancel the service visit.

4.  Customer Responsibilities

To ensure successful service, customers agree to:

  • Provide accurate information about the issue.
  • Ensure equipment is accessible during the appointment.
  • Have usernames, passwords, or account credentials available if required.
  • Back up important files whenever possible before service begins.
  • Notify us of any existing hardware or software issues.

Failure to provide necessary access may delay or limit our ability to complete the requested service.

5.  Data Backup

While our technicians exercise great care when working on your devices, customers remain responsible for backing up important files before service.

Although we may assist with backup and recovery, Tech-SLS cannot guarantee that data will always be recoverable.

IMPORTANT DATA DISCLAIMER

We are not responsible for the loss of files, photos, software, or other digital information resulting from hardware failure, existing device issues, or circumstances beyond our control.

6. Payments

Payment is due at the time services are provided unless otherwise agreed in writing.

We accept approved payment methods displayed on our website.

Failure to complete payment may result in suspension of future services.

7.  Membership Plans

Customers who purchase a Tech-SLS Membership receive the benefits outlined on the Membership page.

Membership benefits apply only while the membership remains active.

Memberships are non-transferable and may only be used by the individual or business registered with the account unless otherwise stated.

Tech-SLS reserves the right to modify membership benefits with reasonable notice if necessary to improve services or respond to operational requirements.

8.  Cancellations & Rescheduling

If you need to cancel or reschedule your appointment, please notify us as early as possible.

Providing at least 24 hours’ notice helps us better serve all customers.

Repeated last-minute cancellations or missed appointments may result in additional service restrictions or fees.

9. Warranty on Services

We stand behind the quality of our work.

If you experience the same issue after a recent service visit, please contact us promptly so we can review the problem and determine an appropriate solution.

This warranty applies only to the original service performed and does not cover unrelated issues, new problems, third-party software, hardware failures, accidental damage, or customer modifications made after the appointment.

10.  Third-Party Products & Software

During a service visit, we may recommend or install third-party hardware, software, or online services.

Tech-SLS does not manufacture these products and cannot guarantee their performance, availability, pricing, or future updates.

Any warranties relating to third-party products remain the responsibility of their respective manufacturers or providers.

11.  Limitation of Liability

Tech-SLS will perform all services with reasonable care, skill, and professionalism.

However, to the fullest extent permitted by law, Tech-SLS shall not be liable for indirect, incidental, consequential, or special damages, including but not limited to:

  • Loss of data
  • Loss of business
  • Loss of profits
  • Business interruption
  • Hardware failure
  • Software incompatibility
  • Internet service interruptions
  • Third-party service outages

LIABILITY CAP

Our total liability shall not exceed the amount paid for the specific service giving rise to the claim.

12.  Intellectual Property

All content on this website, including text, graphics, logos, images, icons, and design elements, is the property of Tech-SLS unless otherwise noted.

No content may be copied, reproduced, distributed, or used without prior written permission.

13.  Acceptable Use

You agree not to use our website to:

  • Violate any applicable law.
  • Attempt unauthorized access to systems or networks.
  • Upload malicious software or harmful code.
  • Interfere with website functionality.
  • Misrepresent your identity.
  • Submit false or fraudulent information.

14.  Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

15.  Changes to These Terms

We may update these Terms of Service from time to time.

Any revisions will become effective immediately upon posting to this page unless otherwise stated.

Continued use of our website or services after updates constitutes acceptance of the revised Terms.

16.  Governing Law

These Terms shall be governed and interpreted according to the laws of the state in which Tech-SLS primarily operates, without regard to conflict of law principles.

17.  Contact Us

If you have any questions regarding these Terms of Service, please contact us.