Privacy Policy

1.  Information We Collect

We may collect personal information when you interact with our website, contact us, request services, or purchase a membership.

Information we may collect includes:

  • Full Name
  • Email Address
  • Phone Number
  • Home or Business Address
  • Appointment Details
  • Device Information you voluntarily provide
  • Payment Information (processed securely through our payment provider)
  • Any additional information you submit through contact forms or support requests

We also collect limited technical information automatically through website analytics.

This may include:

  • IP Address
  • Browser Type
  • Device Type
  • Operating System
  • Pages Visited
  • Time Spent on Our Website
  • Referral Source

This information helps us improve our website and provide a better customer experience.

2.  How We Use Your Information

Your information is used only for legitimate business purposes, including:

  • Scheduling service appointments
  • Responding to inquiries
  • Providing technical support
  • Processing membership purchases
  • Processing payments
  • Sending appointment confirmations
  • Customer service communication
  • Improving our website and services
  • Protecting against fraud and unauthorized activity
  • Complying with legal obligations

We never sell your personal information.

3.  Payment Information

Payments made through our website are processed securely using trusted third-party payment providers.

Tech-SLS does not store or have direct access to your complete credit card information.

Payment information is encrypted and handled according to industry security standards.

4.  Membership Information

If you purchase a Tech-SLS Membership, we retain the information necessary to manage your account, provide member benefits, verify eligibility, and deliver ongoing support.

Your membership information is never sold or shared with unrelated third parties.

5.  Cookies

Our website may use cookies to improve your browsing experience.

Cookies help us:

  • Remember your preferences
  • Analyze website traffic
  • Improve website performance
  • Enhance website functionality

You may disable cookies through your browser settings at any time, although some website features may not function properly.

6.  Analytics

We may use website analytics tools, such as Google Analytics, to understand how visitors use our website.

Analytics information is used only to improve our website, services, and user experience.

The information collected through analytics does not personally identify individual visitors.

7.  Communication

If you contact Tech-SLS through our website, email, or phone, we may use your contact information to:

  • Respond to your request
  • Schedule appointments
  • Confirm service visits
  • Provide customer support
  • Send service-related updates

We will not send unnecessary marketing emails. You may opt out of promotional communications at any time.

8.SMS Communications

IMPORTANT SMS DISCLOSURE

If you choose to receive text message communications from Tech-SLS, you agree to receive service-related messages such as appointment reminders, scheduling updates, technician arrival notifications, and customer support communications.

Message frequency may vary depending on your service requests. Standard message and data rates may apply based on your mobile carrier.

You may opt out at any time by replying STOP. For assistance, reply HELP or contact us directly.

Consent to receive SMS messages is not a condition of purchasing any service.

9.  How We Protect Your Information

We take reasonable security measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

These measures include:

  • Secure website connections (SSL encryption)
  • Secure payment processing
  • Restricted access to customer information
  • Trusted technology providers
  • Routine security updates

While no method of online transmission is completely secure, we continuously work to protect your information using industry best practices.

10.  Third-Party Services

Our website may include links or services provided by trusted third parties.

Examples may include:

  • Payment processors
  • Google Maps
  • Google Analytics
  • Social media platforms

Each third-party service has its own privacy practices, and we encourage you to review their privacy policies.

11.  Information Sharing

We respect your privacy. Tech-SLS does not sell, rent, or trade your personal information.

We only share information when necessary to:

  • Process secure payments
  • Provide requested services
  • Comply with legal requirements
  • Protect our legal rights
  • Prevent fraud or abuse

12.  Data Retention

We retain customer information only as long as necessary to:

  • Provide requested services
  • Maintain customer records
  • Fulfill legal obligations
  • Resolve disputes
  • Enforce our agreements

When information is no longer needed, it is securely deleted or anonymized whenever practical.

13.  Your Privacy Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Request corrections
  • Request deletion of your data
  • Withdraw consent
  • Request a copy of your personal information
  • Object to certain data processing activities

To exercise these rights, please contact us using the information below.

14.  Children’s Privacy

Our website and services are not intended for children under the age of 13.

We do not knowingly collect personal information from children.

If we become aware that information has been collected from a child without appropriate consent, we will promptly remove it.

15.  Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.

Any updates will be posted on this page with a revised Effective Date.

16.  Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us.

TECH-SLS